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MyHotelCare
How it works Features Incident Report For managers Pricing Resources Request a demo
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Policies, terms and disclosures.

Privacy, terms, cookies, security and product disclosures for MyHotelCare.

Privacy Policy

What we collect, how it’s used, and the choices you have.

Terms & Conditions

The terms that govern use of the MyHotelCare service.

Cookie Policy

The cookies this site may use and what each one does.

Cookie Preferences

Choose which optional cookies are allowed on this site.

Security

Access controls, restricted cases, separation and audit logs.

Confidentiality

How guest issue records are treated as your confidential data.

Disclosures

Product scope, responsibilities and disclosures.

Questions about these documents: support@myhotelcare.com.

MyHotelCare

MyHotelCare helps hotel teams record guest issues, assign the next action and keep follow-up notes together. Managers can review the outcome and print an Incident Report from the case.

Product

  • How it works
  • Features
  • Incident Report
  • For managers
  • Pricing
  • 60-day guided pilot

Solutions

  • Guest complaint management
  • Service recovery software
  • Boutique & independent hotels
  • Owners & operators
  • MyHotelCare vs spreadsheets

Resources

  • Resource library
  • Complaint log template
  • Service recovery checklist
  • Shift handoff checklist
  • Compensation log template
  • FAQ

Product and data policies

  • Security
  • Confidentiality
  • Request a demo
  • Contact & support
  • Legal
  • Cookie preferences
© 2026 MyHotelCare · Privacy · Terms · Disclosures Hotel teams sign in at their property address, e.g. yourhotel.myhotelcare.com

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