A clearer record of how each property handles guest issues.
Review the issues a property has recorded, the actions taken and the compensation approved. MyHotelCare keeps that history with each case, so your team can answer questions without reconstructing the incident from separate messages.
Questions owners can answer
- Q1
Are guest issues being followed through?
Overdue guest updates, unassigned and escalated cases, and cases waiting for manager review.
- Q2
What compensation was approved, and why?
Compensation by status — approved, pending, denied — with a reason and approver on each record.
- Q3
What keeps going wrong?
Top case types and repeat rooms over 30 days; date-filtered reports by severity and status.
- Q4
What happened in that incident?
A printable Incident Report with the full chronology and a Guest’s Version page.
- Q5
Can we take the data elsewhere?
CSV exports of cases, compensation, follow-ups and the audit log.
One consistent method, property by property.
Each hotel runs in its own workspace, at its own address, with its own users, roles and records — so every property handles guest issues the same way, and records stay within the property they belong to.
- Pricing
$259 per additional property
After $299 for the first. Unlimited users at each.
- Rollout
Start with one
A 60-day guided pilot at a single property before expanding.
Reporting is per property today. MyHotelCare does not currently include a combined dashboard across properties.
Confidential by design, documented in writing.
Guest issue records are your organization’s confidential data. Sensitive cases can be restricted, case actions are recorded in an audit log, and commitments can be documented in an NDA, pilot agreement or data processing addendum.
See how it would work at your hotel.
We’ll walk through a sample guest issue, show what your team and managers can do, and answer your questions. The demo takes about 30 minutes, and you don’t need to share guest information.