Questions hotel teams ask before they start.
About the product, the front desk, the Incident Report, getting started, pricing and data. If yours isn’t here, ask us.
The product
What is MyHotelCare?
MyHotelCare helps hotel teams record guest issues, assign someone to handle them and keep track of follow-up. Each issue has a case record that a manager can review and print as an Incident Report.
Is MyHotelCare a PMS?
No. It does not manage reservations, rooms or billing, and it does not replace your property management system. It is the place where guest issues are owned, followed up and documented.
Why not use WhatsApp, email or a spreadsheet?
Those tools can work well for messages and simple logs. MyHotelCare brings assignments, guest update times, compensation decisions and case history into one process, with access controls for sensitive cases.
Does it integrate with our PMS?
Not currently. MyHotelCare works as a separate web application without a PMS connection.
What does a manager see?
An overview of escalated, unassigned and overdue cases; compensation waiting for approval; cases pending review; top case types and repeat rooms over 30 days; date-filtered reports; CSV exports; and a daily summary email.
Using it at the desk
What does the front desk need to enter?
The guest and room details, what happened, any immediate action and what the guest expects next. Staff can ask a manager to classify an issue when they are unsure.
How are sensitive incidents handled?
Case types such as guest injury, medical incidents, theft allegations or harassment can be restricted automatically, and managers can restrict any case with a reason. Restricted cases are visible to managers and to supervisors with permission; the front desk sees a neutral confirmation; related emails leave guest details out.
Does MyHotelCare decide compensation?
No. Your hotel makes that decision. MyHotelCare records the proposal, approval and guest response on the case.
What is the Incident Report?
A print-ready report built from the case: identification, description, intake details, case plan, follow-ups, compensation, resolution, activity and status history, staff signature lines, and a separate Guest’s Version of the Incident page. Print it or save it as a PDF from the browser.
Getting started
Is the pilot free?
Not necessarily. Your proposal confirms whether the 60-day pilot fee is waived, reduced or charged. There is no obligation to continue after the pilot.
How does a hotel start?
With a demo, then a 60-day guided setup and pilot at one property. We configure departments, case types, compensation types and users with your team, then review how it performed on real cases.
How much does it cost?
The standard service rate is $299 per month for the first property and $259 for each additional property, with unlimited staff users. During the early rollout, pilot/setup pricing can vary by launch offer and is confirmed in your proposal.
Can we run more than one property?
Yes. Each property has its own workspace, users and records. The standard rate is $299/month for the first property and $259/month for each additional property. Reports are separate for each property.
Data & responsibility
Who owns the guest records?
Your hotel. Guest issue records are your confidential operational data. MyHotelCare processes them to provide the service and does not sell them or use them in marketing without written permission.
Is MyHotelCare an emergency-response or compliance system?
No. It is operational software for organizing and documenting guest issues. It does not replace your safety procedures, emergency response, insurance or legal advice, or staff judgment.
See how it would work at your hotel.
We’ll walk through a sample guest issue, show what your team and managers can do, and answer your questions. The demo takes about 30 minutes, and you don’t need to share guest information.