Try MyHotelCare at your hotel, with help getting started.
The 60-day pilot gives your team time to use MyHotelCare on real guest issues. We configure it with you, walk staff through the process and review the experience before you decide whether to continue. Your proposal confirms the pilot fee and scope before you start.
What happens during the 60 days.
We help your team get started, then review how the process works at your property.
- Before day 1
Configure
We agree departments, case types, severity defaults, sensitive case types, compensation types, notification recipients and users with your managers, starting from the standard hotel template.
- Week 1
Launch
Staff invitations, a walkthrough for the desk, supervisors and managers, and your property’s own sign-in address.
- Weeks 2 – 8
Use & adjust
Real guest issues go into MyHotelCare. Regular check-ins adjust categories, owners and habits as the team settles in.
- Day 60
Review & decide
We review the pilot with you using what the system recorded, and you decide whether to continue.
What to review at the end.
Use the case records and reports to discuss what worked well and what needs adjusting.
- Capture
Cases logged
By category and severity — including issues that used to live only in chat.
- Ownership
Unassigned & escalated
Cases still waiting for someone to take responsibility, and issues escalated to management.
- Follow-through
Overdue guest updates
Guest updates marked overdue and the follow-ups recorded by the team.
- Resolution
Average resolution time
And how many cases were reopened after review.
- Recovery
Compensation
Approved, pending and denied — with reasons on every record.
- Patterns
Recurring rooms and common issues
The most common issues and rooms that need a closer look.
Pilot fees and what happens afterward.
- 01
No obligation to continue after the pilot
The fee for the 60-day pilot may be waived, reduced or charged, depending on your written offer. There is no obligation to continue after the pilot.
- 02
A service term only if you continue
The current rollout uses a 12-month service term, payable annually or monthly. The recurring rate and any cancellation terms are stated in your agreement. Public pricing.
- 03
Written, property-specific terms
Pilot/setup pricing, scope, service terms and confidentiality commitments are set out in your proposal and agreement before launch.
Pilot data is your hotel’s confidential data, handled as described on our Confidentiality page.
Start with one property.
Request a demo first. If MyHotelCare looks like a fit, we’ll agree the pilot’s scope with you and put the terms in writing.