This Cookie Policy explains how MyHotelCare uses cookies and similar technologies on our marketing website, and the choices available to you. You can change your choices at any time on the Cookie Preferences page.

What cookies are

Cookies are small text files stored on your device by your browser. Similar technologies, such as your browser's local storage, can be used for comparable purposes — for example, remembering your cookie choices on this site.

The categories we use

Essential cookies

These are necessary for the site to function and cannot be switched off. They include a session cookie used to keep the site working and to protect web forms against cross-site request forgery. Because they are strictly necessary, they do not require consent.

Analytics cookies (optional)

With your consent, these help us understand how visitors use the site so we can improve it — for example, which pages are viewed and where visitors may encounter friction. We use Google Analytics 4 for this. Analytics are off by default: Google Analytics is not loaded, and no analytics cookies are set, unless and until you opt in to this category. When enabled, we request IP-address anonymization and do not send Google any personally identifiable information or the contents of forms; we collect only standard, aggregate site-usage information.

Preference storage (optional)

We store your cookie choices in your browser's local storage so we do not have to ask again on every visit. This preference is stored only in the browser you use to make the choice.

Marketing cookies (optional)

With your consent, these could be used to measure or support marketing. Marketing cookies are off by default, and none are currently loaded unless you opt in.

Managing your choices

You can accept or decline optional categories using the banner shown on your first visit, or at any time on the Cookie Preferences page. You can also clear or block cookies through your browser settings, though disabling essential cookies may stop parts of the site from working.

The app vs. this website

The MyHotelCare application that hotel staff sign in to, at the property's own address, uses essential session cookies to keep users signed in securely and protect forms. The hotel application is operational, not promotional, and does not use optional analytics or marketing cookies.

Changes

We may update this policy as our practices change. The "Last updated" date above reflects the latest version.

Contact

Questions about cookies can be sent to support@myhotelcare.com or through our contact form.