We want to be clear about what MyHotelCare is, what it is not, and where responsibility sits. These disclosures should be read alongside our Terms & Conditions and Privacy Policy.

An independent software provider

MyHotelCare is an independent software provider. It offers an operational tool to help hotels organize and track guest concerns, internal follow-up, compensation records, maintenance escalation, and service-recovery visibility.

What we are not

MyHotelCare is not a law firm, an insurance advisor, a safety consultant, a medical provider, or an emergency-response provider. We do not provide legal, insurance, medical, safety, or compliance advice, and the Service should not be relied upon as a substitute for professional advice or emergency services.

What remains the hotel's responsibility

Hotels remain responsible for their own:

Guest relations and communications.
Compensation decisions and how service recovery is handled.
Safety protocols and incident response.
Employment and personnel decisions.
Legal, regulatory, brand, and franchise compliance.

The Service is designed to assist these activities by keeping information organized and visible — not to make decisions on the hotel's behalf.

Related-party and vendor relationships

Any related-party or vendor relationship relevant to a customer's adoption of MyHotelCare should be disclosed and handled by that customer in accordance with its own conflict-of-interest, procurement, and approval policies. Product evaluation, pricing approval, renewal decisions, and vendor selection should be made by the customer's authorized decision-makers.

No guaranteed outcomes

MyHotelCare does not guarantee review scores, revenue impact, complaint outcomes, legal outcomes, or specific operational results. Categorizations, reminders, flags, and reports are provided to support a hotel's own judgment, and results will vary based on how a hotel uses the Service and the circumstances of each situation.

Forward-looking statements

Some descriptions on this site refer to capabilities that are designed to support certain workflows or that may depend on a customer's deployment. They describe intended use rather than guarantees, and features may change as the product evolves.

Contact

Questions about these disclosures can be sent to support@myhotelcare.com or through our contact form.

Disclosures