Practical templates for guest issues and shift handoffs.
Download a complaint log, service recovery checklist, shift handoff checklist and compensation log. The Excel workbook is free and does not require a sign-up.
Editable hotel service recovery workbook
Excel sheets for the guest complaint log, service recovery checklist, shift handoff and compensation log. Free, no sign-up.
Templates and checklists
- Template · Front deskHotel guest complaint log template
The fields every entry needs — date and time, room, category, owner, follow-up due, status and compensation — with a worked example.
- Checklist · SupervisorsHotel service recovery checklist
Seven steps from intake to closure, the question each one answers, and what to record.
- Checklist · Every shiftFront desk shift handoff checklist
What must not be missed between shifts: open issues, promised follow-ups, escalations and pending compensation.
- Template · ManagementHotel compensation log template
Record what was offered, why, its value, who approved it and whether it was completed.
Guides to handling and following up on guest issues.
- GuideThe seven stages of hotel service recovery
Where recovery breaks down, stage by stage.
- ComparisonWhen a spreadsheet is enough — and when it isn’t
An honest threshold for moving beyond a shared sheet.
- FeatureWhat belongs in a hotel incident report
The sections of MyHotelCare’s printable Incident Report, including the Guest’s Version page.
- FAQQuestions hotel teams ask
PMS fit, adoption, restricted cases, pricing and data.
Need help keeping track of the follow-up?
MyHotelCare keeps the same information — and adds an owner, a promised guest update, compensation approval and a record management can review.