MyHotelCare

One price per property. Your whole team included.

Each property has its own workspace, with unlimited staff users and the full product. The standard monthly rates are shown below.

Rates

MyHotelCare · rate card USD · per property · per month
First propertyIncludes unlimited staff users
Monthly service rate$299/mo
Each additional propertyIts own workspace, users and records
Monthly service rate$259/mo
Unlimited staff usersEvery feature includedGuided setup with your teamEmail support

Pilot fees and service terms. We start with a 60-day guided pilot. Its fee may be waived, reduced or charged, depending on your written offer. We confirm the fee before you start, and there is no obligation to continue after the pilot. If you choose to continue, the current rollout uses a 12-month service term, payable annually or monthly. Your agreement sets out the service rate and any cancellation terms.

Request a demo How the pilot works

What’s included.

Your team gets a shared record for each guest issue, with the person responsible, the next update, compensation decisions and manager review.

Staff can pick up a case across shifts, managers can see what needs attention, and the recorded details are ready when you need an Incident Report.

  • At the desk

    Record the details

    Room, guest, what happened, what was done, what the guest expects — attributed to the person who logged it.

  • On the case

    Owner, next action, promised update

    Commitments with times, reminders when they slip, and compensation that waits for approval.

  • For management

    Overview, reports, Incident Report

    Overdue and unassigned cases, patterns, exports, a daily summary, and a printable report for any case.

Start with a demo. Decide after the pilot.

  1. Step 1

    Demo

    About 30 minutes on a sample case, from intake to the Incident Report.

  2. Step 2

    Proposal

    Your properties, rate and pilot terms in writing.

  3. Step 3 · 60 days

    Guided pilot & setup

    Configured with your team and used on real cases. Pilot/setup pricing is stated in your proposal, and there is no obligation to continue after the pilot.

  4. Step 4

    Service term, if you continue

    The current rollout uses a 12-month service term, payable annually or monthly. Any cancellation or launch-offer terms are stated in your agreement.

Pricing questions

Is pricing per user?

No. Each property’s price includes unlimited staff users.

Are early-rollout offers available?

Yes. The fee for the 60-day pilot may be waived, reduced or charged, depending on your written offer. Your proposal confirms the fee and service terms before you start.

How do we start?

With a demo, then a 60-day guided pilot and setup period at your property. There is no obligation to continue during those 60 days. If you continue, the current rollout uses a 12-month service term, payable annually or monthly; the exact pilot, service and cancellation terms for your property are set out in your proposal and agreement.

Can we buy online?

Not at the moment. Each property is configured with its departments, case types, compensation types and users, so we set up every customer directly.

Does MyHotelCare integrate with our PMS?

Not currently. MyHotelCare works as a separate web application without a PMS connection.

Is SMS or WhatsApp messaging included?

No. MyHotelCare sends email notifications. It does not send SMS or WhatsApp messages.

More answers in the FAQ. Questions about data handling: Confidentiality and Security.

Talk through the pricing for your property.

We’ll show you the product and explain the pilot fee, service rate and agreement before you decide.

Request a demo How the pilot works