Pricing built around your property, not per seat.
MyHotelCare gives hotel teams one place to capture guest complaints, assign responsibility, track follow-up, document compensation, flag sensitive incidents, escalate unresolved issues, and give management clear visibility into service recovery.
For many properties, MyHotelCare costs less than one poorly handled guest recovery. No review, revenue, or legal outcome is guaranteed.
One core platform for the complaint lifecycle.
The standard MyHotelCare service focuses on capturing guest issues, assigning ownership, documenting action, and giving managers visibility into repeated operational problems.
Case management
Complaint and service-recovery case logging, issue categories, priority levels, internal notes, and case history.
Team accountability
Staff and department assignment, follow-up tracking, maintenance escalation, and email notifications.
Management visibility
Compensation documentation, sensitive-incident flags, manager dashboard, reporting, trend visibility, and audit trail.
Simple pricing for additional properties.
Start with one property, then add more locations at a lower monthly rate. Each property receives its own operational workspace while management can review recurring issues across locations when multi-property reporting is enabled.
| Property | Standard monthly price | Temporary founding rate |
|---|---|---|
| First property | $299 | $199 |
| Each additional property | $259 | $169 |
Temporary founding rates are available for early hotel partners and may be adjusted for future customers.
What MyHotelCare is priced around
MyHotelCare is not priced around storage, users, or simple task creation. It is priced around the operational cost of mishandled guest dissatisfaction: missed follow-up, unclear ownership, undocumented compensation, sensitive incidents, repeated issues, and management blind spots.
Complaint capture
One place to record guest issues before they disappear into memory, email, chat threads, or shift changes.
Ownership
Every issue has a department, responsible person, priority, and current status.
Follow-up accountability
Follow-up tracking helps managers see what is still open, unresolved, or waiting for action.
Compensation visibility
Track when compensation is offered, why it was offered, and how often it happens.
Sensitive-incident handling
Flag sensitive cases so they are handled with the right visibility and documentation.
Management insight
See recurring complaint types, rooms, departments, and patterns that need attention.
Future enhancements can be scoped separately.
Optional capabilities can be added as your property’s operational needs become clearer.
PMS integrations
Connect with supported PMS platforms to pull guest or stay information when API access is available.
SMS messaging
Add guest-facing or internal SMS notifications, with messaging costs handled separately.
Custom dashboards
Build specialized views for operations, ownership, compensation, department performance, or trend analysis.
Dedicated hosting
Provide an isolated hosting environment for additional data separation, performance, or IT requirements.
These upgrades are not required for the standard MyHotelCare service and can be prioritized only where they create operational value.
Why MyHotelCare instead of another tool?
Many hotel systems can communicate, assign tasks, or store notes. MyHotelCare focuses on the internal lifecycle of a guest issue from complaint to resolution.
Instead of a broad operations suite
Broad operations platforms are strong for housekeeping, engineering, checklists, inspections, and daily task management. MyHotelCare is narrower by design. It focuses on guest complaints, service recovery, compensation tracking, sensitive incidents, follow-up accountability, and documentation managers need when something goes wrong.
Instead of a guest messaging platform
Guest messaging tools help conversations happen. MyHotelCare manages what happens after a guest issue is raised: who owns it, what was done, whether the guest was followed up with, whether compensation was offered, and whether management can see the pattern.
Instead of the PMS
The PMS is the system of record for reservations, rooms, and stays. MyHotelCare is the accountability layer for guest problems. A PMS note may show that something happened. MyHotelCare shows who handled it, how long it took, what follow-up occurred, whether compensation was given, and what management should learn from it.
Instead of spreadsheets
A spreadsheet can record complaints, but it does not create ownership, escalation, permissions, follow-up visibility, compensation tracking, or a clean audit trail. MyHotelCare is built for the process, not just the record.
Instead of email or WhatsApp
Email and chat are communication channels. They become hard to manage when a team needs to know what is open, what is overdue, who owns it, what was compensated, and which problems keep repeating.
Instead of reputation software
Reputation tools help once feedback becomes public. MyHotelCare works earlier, while the hotel still has the chance to recover the guest, document the response, and prevent the same issue from repeating.
What is included now — and what can be added later.
The core platform is intentionally focused. Optional enhancements can be scoped separately only where they create operational value.
| Capability | Current core platform | Optional / future |
|---|---|---|
| Complaint case logging | Included | — |
| Staff and department assignment | Included | — |
| Follow-up tracking | Included | — |
| Compensation documentation | Included | — |
| Sensitive-incident flags | Included | — |
| Manager dashboard | Included | Custom dashboards available |
| Maintenance escalation | Included | Full work-order system not included |
| PMS integration | Not included | Can be scoped separately |
| SMS messaging | Not included unless enabled | Can be scoped separately |
| Dedicated hosting | Not included | Can be scoped separately |
| Public review management | Not included | Not the current focus |
Pricing FAQ
Is pricing per user?
No. MyHotelCare is priced per property and includes unlimited staff users. Per-seat pricing discourages the front-desk and departmental adoption the system needs.
What is the price?
The first property is $299/month. Each additional property is $259/month. Early hotel partners may qualify for a temporary founding rate of $199/month for the first property and $169/month for each additional property.
Can we buy online?
Not currently. MyHotelCare is configured around each property’s workflow, so pricing conversations, setup, and optional upgrades are handled directly.
Does MyHotelCare integrate with our PMS?
Not currently. PMS integration is not part of the core platform. It can be discussed as a future scoped enhancement if API access and operational value justify it.
Does MyHotelCare include SMS or WhatsApp?
Not currently unless enabled separately. SMS messaging can be scoped as an optional upgrade, with messaging costs handled separately.
Can we add custom dashboards?
Yes. Custom dashboards can be scoped separately for ownership, operations, compensation, department performance, or trend analysis.
Can we cancel?
Cancellation terms should be confirmed in the service agreement. The current pricing page does not create a separate online purchase or subscription checkout.
Does MyHotelCare guarantee better reviews?
No. MyHotelCare does not guarantee review scores, revenue results, or legal protection. It helps hotel teams document, assign, follow up, and manage guest issues more consistently.
See what happens when every guest issue has an owner.
MyHotelCare gives hotel managers a clearer way to track complaints, follow up on service recovery, document compensation, and identify recurring operational issues.