Personal service, with a system behind it.
When the same people handle the desk, guest relations and follow-up, details need to be easy to pass on. MyHotelCare gives your team one place to record an issue, assign the next action and check what still needs attention.
Guests notice when they have to tell the story twice.
When different people help the same guest, a shared record helps everyone pick up the conversation with the right context.
- Lean teams
Multi-role shifts
Shared front-desk accounts with the person recorded on each entry, and no per-user cost for part-time staff.
- High expectations
Promises with times
The guest’s next update is a commitment on the case, not a note on the desk.
- Limited systems
Works without a PMS connection
MyHotelCare runs in the browser at your property’s own address, alongside what you already use.
What a pilot looks like at one boutique property.
Sixty days, configured with your team. The questions at the end are simple: were fewer issues lost between shifts, and did the manager have a clearer record?
- 01
Your case types and departments
Trimmed to how a small hotel actually works — hide what you don’t need.
- 02
Desk plus one manager
The front desk logs and follows up; a manager approves compensation and reviews cases.
- 03
A morning routine
The daily summary email and the overview replace “what happened last night?”
- 04
An Incident Report when needed
For the owner, the insurer or the guest — printed from the case.
See the screens your team would use.
Real screens, sample data.
See how it would work at your hotel.
We’ll walk through a sample guest issue, show what your team and managers can do, and answer your questions. The demo takes about 30 minutes, and you don’t need to share guest information.