Built around what happens after a guest raises an issue.
MyHotelCare is focused hotel operations software for service recovery: one place to record the issue, establish ownership, follow through, document the outcome and give management a reviewable record.
Not another all-purpose hotel platform.
MyHotelCare is intentionally narrow. It does not replace the PMS, housekeeping software, guest messaging or the judgment of the people running the property.
It concentrates on a specific operational gap: what happens between the moment a guest issue is raised and the moment management can say, with confidence, what happened next.
- 01
Who owns it?
A person or department is responsible for the next action.
- 02
What was promised?
Guest-update commitments and internal targets stay visible until they are completed.
- 03
Can management review it?
The case keeps the follow-ups, compensation, resolution, activity history and Incident Report together.
Designed for the handoff, the follow-up and the morning review.
The product was created by Fernando Amarante in Miami, with input from hospitality professionals and an emphasis on the realities of day-to-day hotel operations.
That means the product is shaped around practical questions from the desk, the supervisor and the general manager — not around adding another layer of software for its own sake.
Useful first. Specific about what exists. Improved with real hotel use.
- Operational
Built around real hotel moments
Shift changes, promised guest updates, compensation decisions, restricted matters, manager review and formal incident documentation.
- Focused
No invented platform story
MyHotelCare describes the capabilities it has today. PMS integrations, SMS/WhatsApp and group-wide reporting are not part of the core product today.
- Collaborative
Start at one property
The guided pilot is used to configure the workflow with the hotel, see how it performs on real cases and make practical adjustments before a service term begins.
Judge it on the workflow.
Request a focused 20-minute demo. We’ll walk through a sample case from intake to the printable Incident Report — no guest information needed.